In case of an error while checking out, kindly reach out to us here with the following details so we can assist you with this as soon as possible:
A screenshot of your order and the amount charged
A screenshot of the page where you encountered the error
Your order number (if any)
Items you ordered
Date/Time you ordered
Voucher code used, if any
Were the items left in your bag, or is your bag on the website empty?
How did you access edamama to order? (ex. through the website, Facebook, or through Instagram)
What browser and device are you using?
We’ll do our best to help you sort this out as soon as possible and get your order processed in no time!
Errors you might encounter
1. Price change after checkout
You might have added this item to your cart when stocks are still on sale. In case of price change, it means that on-sale stocks have run out and the item is back to it’s regular price before you checked out. Please don't worry, we have more upcoming sales in store for you so watch out for our announcements through our Facebook and Instagram!
2. Discount was not successfully applied
Here are some possible reasons why you can't apply your voucher code:
a. Voucher has already expired
b. Voucher is not applicable on your purchase
You may want to check the full terms and conditions indicated on the voucher you want to use to better understand how you can use it. You may also check the excluded brands here.
3. There’s no COD option on mode of payment
Please note that COD payment is only available for selected items/brands. Kindly choose another mode of payment for your purchase to be able to add this item to your cart.
4. No OTP received
If you still haven't received the OTP to secure the payment for your order, please try restarting your phone in case there’s a delay in the receipt of messages.
If this does not work, we highly recommend that you coordinate with your issuing bank to clarify the mobile number registered for your chosen mode of payment. After clarifying this with your bank, you can try placing your order again.
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