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Knowledge base
Getting Started
All about edamama
3
What is edamama?
Get to know the team!
How can I join team edamama?
Setting up your account
6
Join edamama: Your Account Creation Guide
Account Verification
How can I edit my profile?
Logging in and out of my account
Forgot Your Password? Here's the Solution!
See all 6 articles
Community guidelines
4
Promos & Beans
Terms & Conditions
edamama Connect Guidelines
General Privacy Notice
Partnering up with us
3
I want to partner with edamama!
I want to promote edamama!
What is edamama circle?
Shop
What's in Shop?
8
How do I look for products?
Product Safety
Product Authenticity
What if the item I want is out of stock?
How can I get bigger savings?
See all 8 articles
Placing & paying for your order
5
How to place an order?
How to pay?
Why is my order marked as Pending Payment?
Is my address serviceable by edamama’s courier?
Buy Now, Pay Later with Plentina
Shipping & tracking your delivery
8
Introducing edamama's New App Update: Enhanced Order Tracking!
What is Express Delivery?
How do I track my order?
How long does it take for my order to be delivered?
How much is the shipping fee?
See all 8 articles
Order Concerns
Orders & delivery
7
New App Update: Auto Pin Location for Delivery Address
My order is incomplete!
How can I modify the details of my order?
I need to update my delivery address
I haven't received my order yet
See all 7 articles
Returns, replacements, & refunds
3
Can I return and exchange my item?
What should I do if I receive a wrong or damaged item?
How long does it take to process my refund?
Payments
1
I encountered an error upon checkout!
Special Features
edamama Vouchers
4
edamama Voucher Cheat Sheet
Bank and E-Wallets Vouchers
How do I use edamama Vouchers?
How does edamama’s Shipping Voucher Pack work?
Beans
5
What are edamama Beans?
Beans Frequently Asked Questions
How can I earn Beans?
How do I use my Beans?
I haven't received my Beans from my last order!
Referral Program
3
How does edamama’s Referral Program work?
How do I use my friend’s referral code?
Why can't I apply a referral code at checkout?
e-Gift Cards
1
How do I use my e-Gift card?
edamama Offline Store
1
edamama Offline Store: Your Quick Guide
Other features
3
How can I get freebies?
Can I have my orders gift-wrapped?
edamama Gift Wrapping Request
Subscribe & Save
What's Subscribe & Save?
3
What is edamama’s Subscribe & Save?
Starting a Subscription
Terms & Conditions: Subscribe and Save
Next order dates & deliveries
3
What is a next order date?
When will my subscription arrive?
Can you ship my subscription orders with my other orders?
Managing your subscription
2
Can I modify my Subscription?
How can I cancel my Subscription?
Special Announcements
1
Pampers’ S&S Updated SRP
Gift Registry
Setting up your Gift Registry
2
What is Gift Registry?
Creating a Gift List
Buying from a Gift List
2
How do I buy from a Gift List?
I'm having trouble buying gifts!
Sharing your gift list
1
How do I share my Gift List?
Discover
What's in Discover?
1
Can I find parenting articles on edamama?
Sharing your story
1
I want to share my story
