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Knowledge base
Getting Started
All about edamama
3
What is edamama?
Get to know the team!
How can I join team edamama?
Setting up your account
6
Join edamama: Your Account Creation Guide
Account Verification
How can I edit my profile?
Logging in and out of my account
Forgot Your Password? Here's the Solution!
See all 6 articles
Community guidelines
5
edamama Security Reminders
Promos & Beans
Terms & Conditions
edamama Connect Guidelines
General Privacy Notice
Partnering up with us
3
I want to partner with edamama!
I want to promote edamama!
What is edamama circle?
Shop Offline
edamama Offline Store
1
edamama Offline Stores: Your Quick Guide
Shop Online
What's in Shop?
8
How do I look for products?
Product Safety
Product Authenticity
What if the item I want is out of stock?
How can I get bigger savings?
See all 8 articles
Placing & paying for your order
7
How to place an order?
How to pay?
Why is my order marked as Pending Payment?
How to Request a Sales Invoice/Official Receipt
Shop with edamama on TikTok: Here's How!
See all 7 articles
Shipping & tracking your delivery
7
New Update: Flexible Shipping Fees - FAQs
Introducing edamama's New App Update: Enhanced Order Tracking!
What is Express Delivery?
How do I track my order?
How long does it take for my order to be delivered?
See all 7 articles
Order Concerns
Orders & delivery
6
My order is incomplete!
How can I modify the details of my order?
I need to update my delivery address
I haven't received my order yet
Can I cancel my order?
See all 6 articles
Returns made easy: Returns Policy
8
Returns Policy: General Terms and Conditions
Qualifications for returns | Can I return and/or request for a replacement or refund?
Return/Refund Request & Approval Process | How can I request for a return of purchased items?
Declined/Disapproved Return or Refund Request | Why is my request to return and/or refund declined/disapproved?
Return Process | How do I return an item?
See all 8 articles
Payments
1
I encountered an error upon checkout!
Special Features
edamama Vouchers
3
Bank and E-Wallets Vouchers
How do I use edamama Vouchers?
How does edamama’s Shipping Voucher Pack work?
Beans
6
What are edamama Beans?
Beans Frequently Asked Questions
Maximizing Your Bean Rewards: Know When They Expire
How can I earn Beans?
How do I use my Beans?
See all 6 articles
Referral Program
3
How does edamama’s Referral Program work?
How do I use my friend’s referral code?
Why can't I apply a referral code at checkout?
e-Gift Cards
1
How do I use my e-Gift card?
Other features
5
How can I get freebies?
Can I have my orders gift-wrapped?
edamama Gift Wrapping Request
Redeeming Pick Your Treat (PYT) Freebies - Quick Guide
Gifts with Purchase - Quick Guide
Gift Registry
Setting up your Gift Registry
2
What is Gift Registry?
Creating a Gift List
Buying from a Gift List
2
How do I buy from a Gift List?
I'm having trouble buying gifts!
Sharing your gift list
1
How do I share my Gift List?
Subscribe & Save
What's Subscribe & Save?
3
What is edamama’s Subscribe & Save?
Starting a Subscription
Terms & Conditions: Subscribe and Save
Next order dates & deliveries
3
What is a next order date?
When will my subscription arrive?
Can you ship my subscription orders with my other orders?
Managing your subscription
2
Can I modify my Subscription?
How can I cancel my Subscription?
Special Announcements
1
Pampers’ S&S Updated SRP
