Returns, replacements, & refunds

Returns Policy: General Terms and Conditions
Qualification You may apply for return of the purchased items (“Item”) prior to the expiry of the return period which is within seven (7) days from...
Qualifications for returns | Can I return and/or request for a replacement or refund?
Qualifications: You may apply for return of the purchased items (“Item”) prior to the expiry of the return period which is within seven (7) days from rec...
Return/Refund Request and Approval Process | How can I request for a return of purchased items?
Requesting return is easy as 1-2-3:  Requirements: If the qualifications for returns or refund are met, you can contact us in any of the below Cust...
Declined/Disapproved Return Request | Why is my request to return and/or refund declined/disapproved?
Below are the common reasons why a request for return and refund is declined: Qualifications for return or refund are not met Item is not purchased on...
Return Process | How do I return an item?
Returning an item is easy: Return request must be approved. Prepare your items to be returned. You must return the items: Unused, unwashed,...
Return Process | Return is already processed, when can I receive my replacement item (applicable to return/replace scenario)?
Replacement made easy: We deliver from Monday to Saturday, excluding holidays and major sale events. Please refer to the table below for the delivery ...
Refund Process | When can I receive my refund?
We are delighted to announce that as of August 9, 2023, our refund process has undergone a revamp for enhanced convenience. All canceled prepaid orders will...
Returns Policy: Other FAQs
[Vouchers] Will my voucher be refunded if my order is returned? Your voucher (e.g. Cashback vouchers, discount vouchers, Free Shipping vouchers, etc.) ...