You may apply for return of the purchased items (“Item”) prior to the expiry of the return period which is within seven (7) days from receipt of the product/s with receipt (proof of purchase) as stated in the Terms and Conditions. If seven (7) days or more have passed since receipt, we no longer process your request for return.
We only accept returns for Items purchased on edamama.ph, edamama App, edamama physical stores, and bean.ph.
We do not accept returns or refund except for the following reasons:
Return and Replace:
Conditions
The Item received is incomplete and the parcel is not tampered
Example:
Only 2 out of 3 items bought are received/delivered. For this case, we will deliver the missing Item .
Inclusion or parts of the item are missing upon unboxing. For this case, we will either deliver the missing item or will pick-up and replace the whole item.
The Item received is defective or faulty (e.g., does not work as intended)
Example:
The breast pump suction is not working. For this case, we will conduct a troubleshooting first to double check if the Item is indeed defective.
The Item is not turning on/off (usually battery operated items).
The Item received is severely damaged and unusable for the purpose/s for which they were bought
Example:
The glass item is broken.
The dishwashing liquid seal is broken causing the item to leak/be empty
The Item received does not match the order placed (e.g., wrong item received)
Item ordered is diaper, but received baby wipes
Item received is intended for another buyer (wrong delivery)
For fashion & mama category, the Item received does not match the order placed:
The color/variant of the Item received is not correct;
The size of the item received is not correct; or
The size received is correct, but is too small or too big for the wearer.
Any other valid and justifiable circumstances as may be determined by the Company.
Guidelines
For online orders, clear photo of packing label/ airway bill, photo of overall outer packaging, photo of Item received; photo of damaged Item and its inner packaging, and show Item measurements (if wrong size/color) are required. Video showing product issue in use is required for defective/ not working Items. Video unboxing the package is highly encouraged. Items cannot be returned where the defect of the item was due to the mishandling of the buyer, or in cases of “as-is-where-is” transactions.
For offline purchases made in physical stores or during expos, checking of items is required prior payment at the cashier counter. Items cannot be returned where the defect of the item was due to the mishandling of the buyer, or in cases of “As-Is-Where-Is” transactions.
In case the replacement item is not available (out of stock), the only recourse is to request for a refund in accordance with these Terms.
Items must meet the following conditions:
The Item must be unused, unwashed, or untorn,
All original tags must be intact and the item should be returned in its original manufacturer or brand packaging/box (like it was shipped to you), along with its original accessories, user manual, and warranty cards (wherever applicable),
The Item must be free of damage, dent, stain, use, scratch, or other signs of wear. Item must be returned in the condition as received (“received as is”).
Items replaced must be of the same amount of the items received. If Item replaced has a higher price, you agree to add the difference
Upon receipt of the returned item, we will fully examine it and notify you via e-mail within twenty-four (24) business hours whether you are entitled to replacement. If you are entitled to a replacement, we will replace and deliver the product following our delivery timeline.
Refund only
Conditions
The buyer was overcharged for the Item purchased (wrong price charged to buyer). Only the excess charges will be refunded.
The Item is not delivered (Partner courier confirmed that product is lost, or unsuccessful prepaid deliveries)
The Item received is expired upon delivery.
The Item received is near-expiry.
Exclusion:
Refund is not allowed if the Item is from clearance sale and expiry period is indicated on product description.
Refund is not allowed if the Item received has expiry of more than thirty (30) days from the date you received it.
We or our partner seller confirmed that the replacement item is not available (out of stock)
aAy other valid and justifiable circumstances as may be determined by the Company.
Guidelines
Once your request for refund is approved, you will receive the refund via your original method of payment, unless otherwise specified and agreed.
Refund Timelines: (The refund processing time might also be affected by your Financial Institution which issues or administers your payment method)
Charge Reversal for e-wallets (Gcash, Grabpay, Maya, other e-wallets): Refunds will be completed within two (2) to (fourteen) 14 business days, depending on your chosen e-wallet facility.
Charge Reversal for Credit/Debit Card: Refunds will be issued within two (2) to fourteen (14) business days, varying according to your respective bank's processing time and policies.
edamama Beans Credit for BPI Online (via Linked Bank Account): For payments made via BPI Online (via Linked Bank Account), refunds will be issued in the form of beans and will be processed within two (2) to three (3) business days.
Exclusions: Non-returnable. We hereby reserve the right to determine whether the item requested for return may be replaced. The following items are non-returnable and non-exchangeable due to health protection or hygienic reasons purposes unless the qualifications for returns or refund are met:
1. Consumable items (including but not limited to Food, Personal Care, Beauty Products, Bath and Body Care Items)
2. Baby Formula
3. Breast pump
4. Baby bottles
5. Hygiene-sensitive items
6. Camisole
7. Packaged items or accessories (except if it is damaged, defective or faulty item
8. Personalized Items
9. Medicines not expired, adulterated or misbranded
10. Intimate wear. Returnable only if:
a. The color/variant of the product received is not the color/variant ordered.
b. The size of the product received is not the correct size ordered.
11. e-Gift Certificates and e-Gift Cards
12. Made-to-Order items
13. Any other item indicated as non-returnable in the product detail page.
The item must be free of damage, dent, stain, use, scratch, or other signs of wear. Item must be returned in the condition as received (“received as is”) with all tags intact.
Non-returnable: Returns icon is grayed out
Returnable indicator: Returns icon is not grayed out
You must submit the complete requirements to any of the below official Customer Care channels for requests for returns and/or refund. You must provide us with your order details, Item(s) to be returned, contact details, proof of evidence, official receipt or valid proof of purchase, and the reasons for such request within seven (7) days from receipt of the item/s. If seven (7) days or more have passed since receipt, we could no longer process your request for return.
Submit request here
Email us at customercare@edamama.ph
with the following information:
Information provided will be treated with confidentiality in accordance with Republic Act No. 10173,also known as the Data Privacy Act of 2012 and our Data Privacy Policy
Order number
Name and email address registered in your edamama account
Contact Number (in case we need to call you)
Reason for return (see qualifications here)
Proof of purchase (Order confirmation email, Invoice, or waybill)
Including but not limited to clear photo of packing label/ airway bill, photo of overall outer packaging, photo of Item received; photo of damaged Item and its inner packaging, and show Item measurements (if wrong size/color) are required. Video showing product issue in use is required for defective/ not working items. Video unboxing the package is highly encouraged. Items cannot be returned where the defect of the item was due to the mishandling of the buyer, or in cases of “As-Is-Where-Is” transactions. Unboxing video / Proof of unboxing
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