Qualifications:

1. You may apply for return of the purchased items (“Item”) prior to the expiry of the return period which is within seven (7) days from receipt of the product/s with receipt (proof of purchase) as stated in the Terms and Conditions. If seven (7) days or more have passed since receipt, we no longer process your request for return.

2. We only accept returns for items purchased on edamama.ph, edamama App, edamama physical stores, and  bean.ph.

3. We do not accept returns or refund except for the following reasons:

Return and Replace: 

Conditions

1. The item received is incomplete (parcel not tampered);

Example:

• Only 2 out of 3 items bought are received/delivered. For this case, we will deliver the missing item.

• Inclusion or parts of the item are missing upon unboxing. For this case, we will either deliver the missing item or will pick-up and replace the whole item.

2. The item received is defective or faulty (e.g., does not work as intended);

Example:

• The breast pump suction is not working. For this case, we will conduct a troubleshooting first to double check if the product is indeed defective.

• The item is not turning on/off (usually battery operated items). 

3. The item received is severely damaged and unusable for the purpose/s for which they were bought;

• The glass item is broken.

• The dishwashing liquid seal is broken causing the item to leak/be empty

4. The item received does not match the order (wrong item received)

   • Item ordered is diaper, but received baby wipes

   • Item received is intended for another buyer (wrong delivery)

5. [For fashion & mama category] The item received does not match the order:

   • The color/variant of the item received is not correct.

   • The size of the item received is not correct.

   • The size received is correct, but is too small or too big for the wearer.

6. any other valid and justifiable circumstances as may be determined by the Company.

Guidelines

1. For online orders, unboxing video/Proof of unboxing is required.

2. For offline orders, checking of items is required during payment at the cashier counter.

3. For expo purchases, returns are not allowed as stipulated on the registration form. Checking of items is required before payment at the cashier counter.

4. In case the replacement item is not available (out of stock), the only recourse is to request for a refund in accordance with these Terms.

5. Items  to be returned must be:

   1. Unused, unwashed, untorn

   2. All its original tags intact and should be returned in the original manufacturer/brand packaging/box (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable). 

   3. No damage, dent, scratch, (received as is)

6. Upon receipt of the returned item, we will fully examine it and notify you via e-mail within 24 business hours whether you are entitled to replacement. If you are entitled to a replacement, we will replace and deliver the product following our delivery timeline.

Refund only

Conditions

1. The buyer was overcharged for the product purchased (wrong price charged to buyer). Only the excess charges will be refunded.

2. The item is not delivered (Partner courier confirmed that product is lost, or unsuccessful prepaid deliveries)

3. The item received is expired.

4. The item received is near-expiry. 

Exclusion: 

1. Refund is not allowed if the item is from clearance sale and expiry period is indicated on Product Description.

2. Refund is not allowed if the item received has expiry of more than 30 days.

5. edamama or partner seller confirmed that the replacement item is not available (out of stock)

6. any other valid and justifiable circumstances as may be determined by the Company.

Guidelines

1. Once your request for refund is approved, you will receive the refund via your original form of payment.

2. Refund Timelines:

3. Charge Reversal for e-wallets (Gcash, Grabpay, Maya, other e-wallets): Refunds will be completed within 2 to 14 business days, depending on your chosen e-wallet facility.

4. Charge Reversal for Credit/Debit Card: Refunds will be issued within 2 to 14 business days, varying according to your respective bank's processing time.

5. edamama Beans Credit for BPI Online (via Linked Bank Account): For payments made via BPI Online (via Linked Bank Account), refunds will be provided in the form of beans and will be processed within 2 to 3 business days.

4. Exclusions: Non-returnable

The following items are non-returnable due to health protection or hygienic reasons purposes unless the qualifications for returns or refund are met:

1. Consumable items (Food, Personal Care, Beauty Products,  Bath and Body Care Items)

2. Baby Formula

3. Breast pump

4. Baby bottles

5. Intimate wear. Returnable if:

   1. The color/variant of the product received is not correct.

   2. The size of the product received is not correct.

6. e-Gift Certificates and e-Gift Cards

7. Made-to-Order items

8. Any other item indicated as non-returnable in the product detail page. Look for the icon below to determine whether the product is eligible for returns or not.

• Non-returnable: Returns icon is grayed out

• Returnable indicator: Returns icon is not grayed out

5. If the qualifications for returns or refund are met, you can contact us in any of the below Customer Care channels:

1. Submit request here

2. Email us at customercare@edamama.ph
   
   

with the following information:

Information provided will be treated with confidentiality in accordance with Republic Act No. 10173,also known as the Data Privacy Act of 2012 and our Data Privacy Policy

1. Order number

2. Name and email address registered in your edamama account

3. Contact Number (in case we need to call you)

4. Reason for return 

5. Proof of purchase (Order confirmation email, Invoice, or  waybill)

6. Unboxing video / Proof of unboxing

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