Returning an item is easy:

1. Return request must be approved.

2. Prepare your items to be returned. You must return the items:

   1. Unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer/brand packaging/box (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable). 

   2. No damage, dent, scratch, (received as is)

   3. Original tags and labels remain intact

3. Return the items through below options:

1. Return via edamama physical store

   • You may return the item at our physical store. See our list of stores and contact details here.

2. Return via edamama pick-up (applicable to Metro Manila addresses only): 

   • Our Partner Courier will pick up the item within 1-3 business days from the date of return approval. You will receive the pick-up date and time (between 10am-6pm) from the customer care team. 

   • Make sure that you or an authorized person is available to handover the item on the scheduled pick-up date and time.

   • If you are unable to return the item during the scheduled pick-up date and time, you are responsible for sending the item via edamama physical store or via 3rd party courier.

3. Return via 3rd-party courier ℅ Buyer (applicable to outside Metro Manila/ Provincials order):  We suggest to use courier Flash, J&T, or LBC for much affordable price

1. The buyer will book the delivery and select COD payment. edamama/seller will shoulder the delivery cost. 

2. If the courier does not accept COD, the buyer will shoulder the cost and we will refund the cost once we received the item. 

3. In case there is no available courier or customer confirmed that return is not feasible (remote area), refund process shall apply.

Note: Buyer must send a copy/picture of the proof or return or return receipt to edamama Customer Care for replacement/refund purposes.