Returning an item is made easy:


  1. Return request must be approved.


  1. Prepare your items to be returned. Items must meeting the following conditions:

    1. The item must be unused, unwashed, or untorn,

    2. All original tags must be intact and the item should be returned in its original manufacturer or brand packaging/box (like it was shipped to you), along with its original accessories, user manual, and warranty cards (wherever applicable),

    3. The item must be free of damage, dent, stain, use, scratch, or other signs of wear. Item must be returned in the condition as received (“received as is”). 


  1. Return the items through below options:


  1. Return via edamama physical store

    • You may return the item at our physical store. See our list of stores and contact details here.


  1. Return via edamama pick-up (applicable to Metro Manila addresses only): 

    • Our Partner Courier will pick up the item within 1-3 business days from the date of return approval. Please expect the courier to arrive between 10am-6pm. You will receive the pick-up date and time from the customer care team. 

    • Make sure that you or an authorized person is available to handover the item on the scheduled pick-up date and time.

    • If you are unable to return the item during the scheduled pick-up date and time, you are responsible for sending the item via edamama physical store or via 3rd party courier below

 

  1. Return via 3rd-party courier ℅ Buyer (applicable to Provincials order and unable to return the item during edamama pick-up):  We suggest to use courier Flash, J&T, or LBC for much affordable price

  1. The buyer will shoulder the cost and we will refund the cost once we received the item. 

  2. In case there is no available courier or customer confirmed that return is not feasible (remote area), refund process shall apply.


Note: Buyer must send a copy/picture of the proof or return or return receipt to edamama Customer Care for replacement or refund purposes.



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