Orders & delivery

My order is incomplete!
If you received a partial delivery notification from us, this means we are still working on completing your remaining items from our partner brands.  Do...
How can I modify the details of my order?
1. Changing items in an order When you want to change the items of a placed order, we would need to cancel your order in full and place another one with t...
I need to update my delivery address
Please note that you may only change your delivery details if your order is not yet shipped. Please check your order status before creating any delivery mod...
I haven't received my order yet
Please take note that deliveries to Metro Manila addresses will take 3 to 5 business days while deliveries to provincial addresses will take 5 to 12 busines...
Can I cancel my order?
We’re sorry to hear that you’d like to cancel your order. However, please note that we can only cancel orders that are not yet shipped.  If you already ...
I didn't get my treat
As much as we love treating everyone with surprises, gifts, and freebies, we only give them out while supplies last,  as indicated upon checking out and in ...