Orders & delivery

My order is incomplete!
If you received a partial delivery notification from us, this means we are still working on completing your remaining items from our partner brands.  Do...
How can I modify the details of my order?
1. Changing items in an order If you wish to modify items in a placed order, we must cancel the entire order and create a new one with the desired item/...
I need to update my delivery address
Please note that you may only change your delivery details if your order is not yet shipped. Please check your order status before creating any delivery mod...
I haven't received my order yet
We want to ensure you're informed about our delivery timelines: Deliveries to Metro Manila addresses typically take 3 to 5 business days. Deliveri...
Can I cancel my order?
We’re sorry to hear that you’d like to cancel your order. Please note that we can only cancel orders that are not yet shipped.  If you've received a...
I didn't get my treat!
While we enjoy delighting everyone with surprises, gifts, and freebies, these are only available while supplies last, as stated during checkout and in our p...