If you received a partial delivery notification from us, this means we are still working on completing your remaining items from our partner brands. 


Don't worry, we just wanted to send you a few of your items so you get to enjoy them sooner! 


Once your remaining items are shipped out, you will be receiving an email containing the estimated arrival date of your order, details about the partner courier handling the delivery, and your tracking number. To keep posted on the status of your order, you may visit the following tracking links by our partner couriers and input the tracking number we’ll be sending you: 

FLASH EXPRESS: https://www.flashexpress.ph/tracking/
NINJAVAN: https://www.ninjavan.co/en-ph/tracking


If you did not receive a partial delivery notification and your order is incomplete, please send customercare@edamama.ph an email with the following details as soon as possible:


  1. Order number

  2. Name registered with edamama

  3. Email registered with edamama

  4. Did the package appear to have been damaged or tampered with when you received it?

  5. Photos of the invoice inside your parcel and waybill attached to the box

  6. Unboxing video, if possible

  7. List of items you have received

  8. List of items that are missing


Our goal is to give you the best experience as you enjoy our products and services. We’ll be sure to assist you in case you encounter this problem.