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Question

Answer

1

What is edamama’s latest app update? 

An even better order tracking experience will be enjoyed by edamama customers starting July 18, 2024!

The updated version will now show your order status per shipment (previously per order).

• Before (Order Level): You can see the order status per order.
  
  

• After the new update (Shipment Level):  You will now see the order status per shipment
  
  

2

What will happen to my edamama account during the system update?

Due to the scheduled system maintenance, you will not be able to access your account from 12 AM to 5 AM on July 18, 2024.

3

Once implemented, what will happen to my current orders (orders placed from June 17 onwards)?

You will still be able to see your current orders (orders placed from June 17 onwards) and their statuses. Just head on to the “Orders” tab in your edamama account.

You won't be able to see details for orders placed before June 16, 2024. However, those orders should have already been delivered, and your Beans should be credited. Don't worry—your order history is safe and will appear in your account soon!

4

What will happen to my order if cancelled?

You will now also see the canceled shipment on your account (“Orders” tab).

5

Will I still be able to see my previous orders after July 18, 2024?

After updating the app, you won't be able to see details for orders placed before June 16, 2024. However, those orders should have already been delivered, and your Beans should be credited. Don't worry—your order history is safe and will appear in your account soon!

6

I placed an order, but upon checking on the app, it shows a different price/amount and/or quantity.

 If you encounter this issue, please refer to the Order Confirmation email for the accurate price/amount and/or quantity.

7

What will I do if I can’t track my order?

You won't be able to see details for orders placed before June 16, 2024. However, those orders should have already been delivered, and your Beans should be credited. Don't worry—your order history is safe and will appear in your account soon!

You will still be able to see your current orders (orders placed from June 17 onwards) and their statuses. Just head on to the “Orders” tab in your edamama account (see below picture).  If you encounter issues with tracking your order, please don’t hesitate to contact us here and we’d be glad to assist you!

8

Will my Beans (store points) be affected?

Don’t fret! Your Beans will not be affected!

• Product Purchase (Awarding of Beans)

• Beans will be credited 2 business days after all shipments have been tagged as delivered.
  
  

• For partial fulfillment (combination of delivered and canceled), the amount of Beans to be credited will be based on the amount of delivered items.
  
  

• Refund of Used Beans (Cancellation)

• Beans will be credited right after the item is canceled. The amount will be based on the number of Beans used for the said item.
  
  

For more information about Beans (store points), you may visit our Help Center here! 

9

I need help with my orders, how can I contact you?

Our Customer Advocates are happy to assist you daily from 9 AM to 6 PM. Send them a message here or email us at customercare@edamama.ph. We’ll reply within 24 hours!