We want to make your parenting journey easier right from the start. To help you enjoy a seamless shopping experience, we’ve prepared a guide on how to create your edamama account and log in to our website or app. Here, you’ll find answers to common questions about signing up, logging in, and managing your account so you can shop with ease and convenience.


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FAQs

Answers
1

Why do I need to sign up or log in using my mobile number?

To make the sign-up and login process faster and more secure, we're now using mobile numbers as the only way to access your account. This change removes the need for passwords or email logins, ensuring a seamless and safe experience.

2Can I still use my email or social accounts to log in?

If the account does not have any mobile number associated which can be used to login, you can click on “Having trouble with your account?” from the login screen, and go through the Account Recovery flow in order to login to your old registered account and add a mobile number from there. 

3

What happens if I enter a mobile number that’s already registered?

If the mobile number is already associated with an account, the system will automatically recognize it and log you in. If it’s new, a new account will be created after OTP verification.
4

How does OTP verification work?

When you enter your mobile number, you’ll receive a One-Time Password (OTP) via SMS or Viber. Enter it to complete verification.

OTP Rules:

  • You can resend OTP after 60 seconds
  • Maximum 4 sends (combined SMS & Viber) in a 10-minute window
  • If all 4 attempts are used, you’ll have to wait for the 10min countdown before requesting for a new OTP
5

I didn’t get my OTP. What should I do?

  • Wait 60 seconds and try again.
  • Switch between SMS and Viber.
  • If issues persist, please contact network provider, restart signal connection
6

What if I forgot my mobile number / email address or can’t access it anymore?

If you no longer have access to your mobile number or email address, you may opt to create new account with us!

7

Can I update my mobile number?

No. Once verified, the mobile number will now be your primary identifier, so using a different mobile number will automatically create a NEW account. 

If you still want to keep the old account and change mobile number, please reach out to our Customer Care Team here or send us an email at customercare@edamama.ph. 

8

Can I unlink or delete my mobile number?



No. Since your mobile number is now your primary account ID, it cannot be unlinked. If you want to delete your account, you’ll need to reach out to our Customer Care Team here or send us an email at customercare@edamama.ph

9How do I register a new account?

Simply go to the login screen. We now use a single screen for both sign-up and login:

  • If you’re a new user, an account will be created automatically.
  • If you already have an account, you’ll be logged in.
10

What if my mobile number is not yet linked to my account?

If your mobile number isn’t linked, you can still recover your account using our in-app account recovery feature. Just follow these steps:

  1. Open the app and go to the login/sign-up screen.
  2. Click on the “Having trouble with your account?” banner
  3. Enter the email address associated with your account.
  4. Check your email for a recovery link and click it.
  5. Verify your email when prompted.
  6. You’ll be redirected back to the app and automatically logged in.
  7. You’ll then be asked to link your mobile number.
  8. If the number is already linked to another account, you’ll see an error.
  9. If not, you’ll have the option to receive an OTP—choose this and verify your number.




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