Oh no, we’re truly sorry for the inconvenience this has caused. Rest assured we’ll be sorting this out for you immediately! 


Please send us an email at customercare@edamama.ph with the following details so that we may forward them to our team for investigation:



  1. Order number 

  2. Name registered with edamama

  3. Email registered with edamama

  4. Photos of the actual item(s) you received

  5. Did the package appear to have been damaged or tampered with when you received it?


For wrong items, please also send photos of the invoice inside the parcel and the waybill attached to the parcel.


We’re looking forward to helping you out with this and serving you better next time. Always grateful for your patience and understanding! Copy_of_Help_Center_Designs__2_.png


Learn more about our return policy here: Can I return and exchange my item?