The items we deliver are always quality-checked and packed attentively to make sure that everything arrives to you in the best condition.  However, we do admit that instances like wrong or damaged deliveries could still happen. We can assure you that we’ll be sorting this issue out for you immediately! 

In such cases, please don’t hesitate to reach out to us here with the following details so that we can investigate the issue for you:

  1. Order number 

  2. Name registered with edamama

  3. Email registered with edamama

  4. Photos of the actual item(s) received

  5. Did the package appear to have been damaged or tampered with when you received it?

For wrong items, please also send photos of the invoice inside the parcel and the waybill attached to the box.

Rest assured that our team is continuously working on making sure that we bring you the best shopping experience with us. Always grateful for your understanding! 

Learn more about our return policy here: Can I return and exchange my item?

**Edamama terms & conditions apply