You may return your item/s under any of these circumstances:

1. The product is damaged upon delivery

2. The product is defective

3. The size and/or color do not match your order

4. You want to change the size and/or color of your item/s

The following items are non-returnable due to hygienic reasons purposes:

• Formula and food

• Intimate wear

• Consumable items

• Breast pump

• Baby bottles

• Made-to-Order items
  
  

1. Upon return, the product should be in its original condition, with packaging and tags intact.

As soon as you confirmed that the item/s you want to return meet/s these conditions,  please send us an email at customercare@edamama.ph with the following details:

1. Order number

2. Name registered with edamama

3. Email registered with edamama

4. Photos of the item

5. Reason for exchange

6. Replacement item

If the return request has been confirmed, we’ll coordinate with you on the pick-up and exchange of your item.

In the case that there is no replacement item available, we will be proceeding with refunding you in the form of edamama Beans, or store credits. Please reach out to us here with the following information:

1. Order number

2. Order details (items, quantity & price)

3. Name registered with edamama

4. Email registered with edamama

5. Reason for refund

We’ll be forwarding your details to our team and we’ll be getting in touch with you if your request for a refund is approved. Once your request for a refund has been approved by our team, please wait for   2-3 working days before your edamama Beans are credited to your account.