You may return an ordered product within seven (7) days from the time it was delivered, given any of these circumstances:
damaged items/parcel
missing items (parcel not tampered)
lost parcel
expired products
unsuccessful prepaid deliveries
overcharged
defective product
wrong item
need to change size
- if the size received is correct, but is too small or too big for the wearer
- applicable only for bean, Cottonkind, and Seams 195 (within Metro Manila only)
The following items are non-returnable due to hygienic reasons purposes:
Formula and food
Intimate wear
Consumable items
Breast pump
Baby bottles
Made-to-Order items
Upon return, the product should be in its original condition, with packaging and tags intact.
As soon as you confirmed that the item/s you want to return meet/s these conditions, you may contact us here with the following details:
Order number
Name registered with edamama
Email registered with edamama
Photo/video of the item
Reason for exchange
If the return request has been confirmed, we’ll coordinate with you on the pick-up and exchange of your item.
In the case that there is no replacement item available, we will be proceeding with refunding you in the form of edamama Beans, or store points. Please reach out to us here with the following information:
Order number
Order details (items, quantity & price)
Name registered with edamama
Email registered with edamama
Reason for refund
We’ll be forwarding your details to our team and we’ll be getting in touch with you if your request for a refund is approved. Once your request for a refund has been approved by our team, please wait for 1-3 business days before your edamama beans are credited to your account.
