Effective August 09, 2023, we’re glad to share that our refund process has been updated. All cancelled prepaid orders will be automatically refunded via the original mode of payment.
Below are the new refund timelines:
edamama Beans (store credits) - 2 to 3 business days
Charge Reversal for E-wallet (Gcash, Grabpay, Maya, other e-wallets) - 2 to 14 business days depending on your used e-wallet facility
Charge Reversal for Credit/Debit Card - 2 to 14 business days depending on your used bank
Note: Please be advised that if the mode of payment used is BPI Online (via Linked Bank Account), the refund will be in the form of beans. If you prefer otherwise, please fill out this refund form so our team can process your refund as soon as possible.
You may also check out our return, exchange, and refund policy here for more information.
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