Requesting return is easy as 1-2-3: 


  1. Requirements:

If the qualifications for returns or refund are met, you can contact us in any of the below Customer Care channels:

  1. Submit request here

  2. Email us at customercare@edamama.ph

with the following information:

Information provided will be treated with confidentiality in accordance with Republic Act No. 10173,also known as the Data Privacy Act of 2012 and our Data Privacy Policy

  1. Order number

  2. Name and email address registered in your edamama account

  3. Contact Number (in case we need to call you)

  4. Reason for return (see qualifications here)

  5. Proof of purchase (Order confirmation email, Invoice, or  waybill)

  6. Unboxing video / Proof of unboxing


  1. Approval process:

Once requirements is submitted, you will:

  1. immediately receive an email confirmation that we have received your return request. Please take note of the unique ticket number sent to your email for reference.

  2. receive an email from our Customer Care Team within 1-3 business days with the return details/instructions and refund Instruction (if replacement is not allowed/available).


  1. Conditions:

Once request for return approved, you must return the items:

  1. Unused, unwashed, untorn with all its original tags intact and should be returned in the original manufacturer/brand packaging/box (like it was shipped to you), along with its original accessories, user manual, warranty cards (wherever applicable). 

  2. No damage, dent, scratch, (received as is)

  3. Original tags and labels remain intact